Communication Interface – Rakuten AI Hub

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Provide superior user experience with AI across every touch points of Rakuten ecosystem.

Rakuten utilizes AI to optimize communication.

Rakuten Conversational AI has been serving our customers 24*7 with multi-languages, multi-channels, rich media. When you inquire Rakuten or merchants on the platform, you may receive answers instantly even during weekends or at midnight. At Rakuten, to enhance customer service, customer touch points such as chatbot have been automated. Not only automated customer support by AI, the technology also supports human operators by automation of call log summary creation, answer support, categorization, monitoring, call reason analysis, quality controls.

Products & Solutions

Email/Push Notification

Email/Push Notification for improved campaign management and customer satisfaction.

Conversational AI

Conversational AI for optimized customer engagement and efficient operations.

Voice services - Devices

AI based Voice services – Devices for superior customer experience.

Core & Applied Research

Distributing personalized mails

8.23 point higher Open Rate of mail magazines using AI based personalization.

Rakuten AI answers customer support inquiries

More than 30% of the inquiries are answered by AI based Virtual Assistants.