Provide superior user experience with AI across every touch points of Rakuten ecosystem.

Rakuten utilizes AI to optimize communication.

Rakuten Conversational AI has been serving our customers 24*7 with multi-languages, multi-channels, rich media. When you inquire Rakuten or merchants on the platform, you may receive answers instantly even during weekends or at midnight. At Rakuten, to enhance customer service, customer touch points such as chatbot have been automated. Not only automated customer support by AI, the technology also supports human operators by automation of call log summary creation, answer support, categorization, monitoring, call reason analysis, quality controls.

Products & Solutions

Core & Applied Research